Privacy statement

1. Data controller

The controller for this website and the related services is:

For questions or requests regarding your personal data, you can reach us using the contact details above. We will answer your request within one month.

2. Which data do we process?

2.1 Contact requests

When you fill in the contact form, send us an e-mail or call us, we process:

• Name
• E-mail address
• Telephone number (optional)
• The content of your message

Legal basis: Consent (art. 6(1)(a) GDPR). You give your consent by completing the contact form.
Retention period: 2 years after the last contact, unless a therapeutic relationship is started.

2.2 Individual therapy

As a client in individual therapy, the following data are processed:

• Identification data: name, date of birth, address, contact details
• Health data: reason for referral, intake information, session notes and therapeutic file
• Invoicing data: where applicable

Legal basis: Necessity for the provision of health care (art. 9(2)(h) GDPR) and performance of the agreement (art. 6(1)(b) GDPR).
Retention period: In accordance with Belgian legislation on health records, therapeutic files are kept for 30 years after the last therapeutic contact. After this period the data are securely destroyed.

2.3 Workshops

When you take part in a workshop, the following data are kept:

• Name and contact details (for administrative purposes)
• Attendance registration
• Invoicing data where applicable
• Therapeutically relevant notes (subject to professional confidentiality)

Legal basis: Performance of the agreement (art. 6(1)(b) GDPR) and, for health-related notes, necessity for the provision of care (art. 9(2)(h) GDPR).
Retention period: 7 years for purely administrative and accounting data; 30 years for therapeutically relevant file notes.

2.4 Administration and invoicing

For accounting and invoicing we process:

• Name and address
• Payment details (account number, payment confirmations)
• Invoice history
• VAT number (for business clients only)

Legal basis: Legal obligation (art. 6(1)(c) GDPR), Belgian accounting legislation.
Retention period: 7 years in accordance with Belgian accounting legislation.

3. Appointment management

Appointments are made through the contact form on this website, by telephone or by e-mail. The data you share in doing so (name, e-mail address, telephone number and your question) are used only to contact you and to confirm the appointment.

Legal basis: Performance of the agreement (art. 6(1)(b) GDPR).
Retention period: Contact details are kept for as long as the therapeutic relationship lasts and for a maximum of 2 years thereafter, unless a statutory retention period requires longer.

4. Professional confidentiality

As a licensed clinical psychologist I am bound by professional confidentiality (art. 458 of the Belgian Criminal Code). Everything you entrust to me during individual sessions or in a group setting is treated in strict confidence.

Consultation with other care providers (general practitioner, psychiatrist, social services, etc.) takes place only with your explicit consent, unless a statutory exception applies (for example immediate danger to yourself or others, or a legal right to report).

Any future extensions of the services (such as an electronic client record, a secure client portal or digital intake forms) will likewise comply with the applicable GDPR rules. We will inform you in good time when such systems are introduced.

5. Sharing with third parties

We do not share your personal data with third parties, unless:

• you have given your explicit consent;
• we are legally obliged to do so (for example a court order or a duty to report);
• it is necessary for continuity of care or referral, and only with your prior consent;
• a third party acts as a processor on behalf of Tagore Therapie (for example a hosting provider or e-mail service), bound by a data processing agreement.

We never sell your personal data. Nor do we use it for commercial or advertising purposes.

6. Security of personal data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse:

• Digital client files are kept in a secure, password-protected and encrypted environment.
• Paper documents are kept in a locked room with restricted access.
• Digital communication (e-mail, messages) takes place through secure channels wherever possible.
• Access to files is limited to the treating therapist.
• In the event of a security incident or data breach, we inform the people concerned and the Data Protection Authority in accordance with the GDPR.

7. Your rights as a data subject

Under the General Data Protection Regulation (GDPR) you have the following rights:

To exercise your rights, send an e-mail to info@tagore-therapie.be or call +32 472 85 45 75. We respond within one month. For complex or multiple requests this may be extended by two months.

We may ask you to confirm your identity before processing your request, in order to protect your data.

8. Lodging a complaint with the supervisory authority

If you believe that we are not processing your personal data correctly, or if you are not satisfied with our answer to your request, you have the right to lodge a complaint with the Belgian supervisory authority:

We do ask you to contact us first, so that we can discuss any concerns together.

9. Changes to this statement

We may update this privacy statement from time to time to reflect new services, changes in legislation or improved working methods. The most recent version is always available on this page.

In the event of significant changes we will inform active clients by e-mail and/or through a notice on this website. The date of the last update is shown at the top of the page.